Privacy policy

Personal Information we collect

Contact information: We might collect your name, address, email, mobile number, phone number, street, city, state, pin code.

Payment and billing information: We might collect your billing name, billing address and payment method when you buy a ticket. We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner.

Information you post: We collect information you post in a public space on our website or on a third-party social media site belonging to Krishna Online Store

Demographic information: We may collect demographic information about you or any other information provided by your during the use of our website. We might collect this as a part of a survey also.

Other information: If you use our website, we may collect information about your IP address and the browser you’re using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.

We collect information in these ways ways

We collect information directly from you: We collect information directly from you both online or offline when you use any of our services or products. We also collect information if ask us a question through phone or email.

We collect information from you passively: We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.
We get information about you from third parties. For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.

Use of your personal information :-

We use information to contact you: We might use the information you provide to contact you for confirmation of a purchase on our website or offline or for other promotional purposes.

We use the information to respond to your requests or questions: We might use your information to answer your questions or confirm you the selection of service or any product either online or offline.

We use the information to improve our products and services: We might use your information to customize your experience with us. This could include displaying content based on your preferences.

We use the information to look at site trends and customer interests: We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.

We use information for security purposes: We may use the information to protect our company, our customers, or our websites.

We use information for marketing purposes: We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, you are automatically subscribed to our newsletter and SMS update once you have opted for any of our service or product.

We use the information to send you transactional communications: We might send you emails or SMS about your account, any sales of product or service on website or offline through phones, email or at any of our stores. We use information as permitted by law.

Sharing of information with third-parties

We will share information with third parties who perform services on our behalf:

We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India.

We will share information with the event organizers: We share your information with event organizers and other parties responsible for fulfilling the purchase obligation. The event organizers and other parties may use the information we give them as described in their privacy policies.

We will share information with our business partners: This includes a third party who provide or sponsor an event, or who operates a venue where we hold events. Our partners use the information we give them as described in their privacy policies, for example, we will share your contact information to pick your mobile to our pickup agents.

We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.

We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.

We may share your information for reasons not described in this policy. We will tell you before we do this.

Third party sites

If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third-party sites.

Updates to this policy

This Privacy Policy was last updated on 28.12.2017. From time to time we may change our privacy practices. We will make changes to this policy as required by law. whenever we change our policy we will post only to our website terms/privacy policy pages.

Jurisdiction

If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website’s terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India and subject to Pune Jurisdiction.

Delivery:

All orders include our Free Post Returns Service and Return Delivery by BLUEDART. At Checkout you will have the option to post your device via your own courier or use our Next Day Free Returns Address. Our Free returns address only covers loss of items up to Rs 5000. If you would like to cover your item for more than Rs 5000 , please select your own courier to do so. Any goods shipped to you must be examined upon receipt. Please contact us immediately (within 3 days) if you have received your item damaged by the courier. Once your device is repaired it will be posted out the same day via BLUEDART.

BLUEDART aim to deliver the product repaired the next working day . However, in certain circumstances it may take up to 10 working days.

As we provide our own free shipping service we will not reimburse any additional shipping payments made by the customer.

In the very rare occasion, the device is lost in the post, we will need a copy of the receipt with tracking information (barcode) and the original receipt of the purchased item to make a claim. Please note this may take up to 28 days to be processed before any further action can be taken.

If you would like to collect your parcel from your local BLUEDART Depot or to re-arrange your delivery please click here

When purchasing a product from CHanel 5 Repair the courier used is selected by the company and can not be changed by request. Because it is a signed for service, we are unable to leave with a neighbour or in a ‘safe’ place. Once your order has been dispatched, we are unable to change the address.

When needing to change address, whether it be on your additional payment or original order, please contact us before the item is in the process of being dispatched, you can do this by contacting us via email with details of your new address.

If you leave notes at checkout asking for specific requests or dates, we can not guarantee this request will be fulfilled. However, we do aim for items to be dispatched within the promised 3 – 5 working days, unless any errors occur, which you will be informed about.

If you receive your package back and there’s damage to your item please contact our customer support team straight away on customersupport@chanel5repair.com. Please make sure you do not throw away any of the packaging as we will need this sent back with the item so we can proceed with the claim, if we do not have this we will not be able to proceed with the claim and repair the device. Please note, claims may take 28 days to complete.

Sending:

Please take your packaged device to your local post office (please refrain from taking directly to the post box, as this may cause delays in the service). Please make sure you get a receipt with a bar code on from the Post Office so you can track your parcel. Failure to get a bar code will mean your parcel can not be tracked.

If you are returning a device, you can use the same postage label provided in the original confirmation email sent out.

When sending your device, if you choose to include separate parts, you are sending these at your own risk and we will not be held responsible if these parts go missing before your package is delivered to us. Please ensure the parts are well sealed and wrapped so nothing goes missing. When your package arrives with us we log in all the separate parts we receive, which can be seen on the repair tracker.

For refurbished device orders, please allow 3 – 5 working days for your order to be processed. Once dispatched you will be notified by email and the status of your order will be marked as shipped.You can track your order by using our order tracker.

Please note, occasionally delays can occur due to quality control.

Payment:

Payment can be made by Credit Card & Debit Card

Buying a refurbished mobile phone? Please be advised that if you are paying by Credit or Debit Card, we can only ship mobile phone orders to the billing address associated with the card.

All payment has to be made prior to any repair.

If you have already paid using a card and the money appears to have been taken out of your account, but you received no confirmation, don’t worry! This is just a pending transaction and will be refunded by your bank within 3-5 working days (time frame depending on your bank).

Prices:

Prices are subject to change. Promotional items state the price and duration and such prices only apply at the time of the promotion. All prices are inclusive of VAT and delivery charges except otherwise stated.

If services (repairs) are checked out, these need to be sent to us within a reasonable time frame (1 month) if the price has increased, the customer will be liable for paying the difference.

No Fix, No Fee Policy – This does not cover all repairs, such as water damage and diagnostic. However, each case will be individually considered and a full refund will be handed out based on our discretion.

Non-Refundable Repairs:

A few of our repairs are non-refundable, this includes liquid damage repairs and/or liquid damage related repairs and diagnostics if you decide not to proceed with the repair.

Warranty:

All repairs (with the exception of software related, battery and water damaged devices) come with a 12-month warranty. Battery related repairs come with 3 months warranty. This excludes faults relating to physical or accidental damage or if the device is opened whilst in your possession. If the nature of the repair falls outside the terms of your warranty or guarantee, then you may incur a charge for the repair.

Our warranty does not cover repairs on Wifi Faults on the iPhone 4 and 4S.

If you take your device to a third party after it has been repaired by Chanel 5 Repair this will void the warranty on your device. This includes both repaired and purchased devices.

All software related repairs will not be covered by our warranty.

The warranty only covers the original repair. For example, if you pay for a screen repair and the screen becomes faulty, you will be covered with a 1-year warranty. If any additional faults occur that are not related to the original repair this will not be covered under warranty and will need to be paid for.

All warranty claims have to be reported within the warranty period and returned to our premises within two weeks from this date.

Liability:

If your device is damaged beyond economical repair through our negligence or willful misconduct, our liability will be limited to the cost of providing a replacement with a product that is the same or similar to your device. You have sole responsibility for any data stored on your device and we accept no liability for loss or corruption of such data howsoever caused. It is your responsibility to keep a record of any such data.

When sending in a damaged device, our technicians will probably need to open up the device to either diagnose or repair it, this comes with an element of risk and may result in some minor damages to your device. We do everything possible to ensure this doesn’t happen, however, if it does happen and the damages are significant we will offer a replacement or repair.

We will not be responsible for any damage or fault caused by a previous repair.
When sending in your mobile phone for screen repair or home button repair, Chanel 5 Repair will not be held responsible if the Touch ID feature does not work after the repair is carried out.

Repair Process & Delays:

We aim to repair your device within 24-48 hours of receiving it. This is just an aim we target as a company, this is not a promise, as every repair varies in time and difficulty. Although 99.3% of all repairs get done on the same day, sometimes we encounter further issues that slow the repair down.

If for any reason your repair will take longer, you will be notified of the reason and the estimated completion date. Alternatively, you can check the repair tracker to see if there have been any new developments in relation to your repair.

If we need to order in new parts, the repair process may be delayed. We will keep you updated throughout the whole process.

Please be aware diagnostics may take longer than usual repairs as our trained technicians take the time to look at every element of the device and check for faulty parts.

Please be advised we cannot guarantee your device will be repaired after we diagnose the fault. 97% of devices that we diagnose are repaired.

With screen repairs on Samsung Devices there is always a chance of the LCD breaking due to the glue needed to bond the glass to the LCD, we are one of the few repairers that offer just a glass repair, which in turn passes the savings on to the customer, however occasionally the LCD may break, before this happens, we always notify the customer and the procedure about to happen and the chance of it breaking, and ask for permission to carry on, as we will not be liable for the cost of the replacement LCD.

Liquid Damage repairs can take up to 7 – 14 days.

Any Motherboard related repairs can take up to 7 – 14 days.

Any Software related repairs can take up to 7 – 14 days.

Orders which have multiple repairs or require additional repairs may take longer.

Any time estimate for completion of the repair service, which may be given to you, is an estimate only and does not form any obligation under the terms of this agreement.

If we receive your device and we find there is nothing wrong with the device, we will send it back and refund you the difference. However, there will be a Rs 500 handling fee deducted, this covers postage & diagnostic costs.

On a few iPad screen repairs occasionally fine grid lines may appear, the screen will work without any problems just light grid lines may seem apparent which will not affect the performance of the screen at all. We will be unable to refund or replace the screen based on this factor.

Additional Repairs:

When you send your mobile device into us for a repair, it is rigorously tested by a number of different testers and departments, sometimes additional faults are found. If we find an additional fault with your mobile device we will send you an additional repair payment request via email. It is your decision if you choose to proceed or not. If you choose to go ahead with the repair, once we receive payment, your mobile device will be passed back to our technicians to continue work, if you choose to decline, we will stop work and send the mobile device back as it is. If you have any queries about the additional repairs, please do not hesitate to get in touch with us.

Water Proof Repairs:

Mobile devices that are sold as being waterproof are originally sealed in the manufacturer’s factory with special machines and special liquid proof gaskets.
When we carry out a repair on a waterproof device that involves opening and closing the device we cannot guarantee that your device will be 100% waterproof after the repair process has been completed. We replace all gaskets required but only the manufacturers of the device have access to the specialised equipment required. However, we always use grade A parts and use the best possible techniques.

Testing:

Our trained testers and technicians always test the device on arrival and before it is dispatched. We test many different aspects of the device, including the buttons, vibration, sound, cameras, charging port, Wifi, speakers, signal, front screen, LCD display, power settings and much more, to ensure we don’t miss any faults and provide the best service possible.

Your Data:

Please ensure your data is wiped or backed up via your operating system before sending your device to us. Our repairs are carried out in a professional manner but we can not guarantee the data will be on the mobile device when it is returned to you. We do not offer a data recovery service. Pin Locks and passwords must be removed before you send your device to us. We advise that all sim cards, memory cards and accessories are taken off the device before sending to us for repair, as we will not be liable for the loss. We may need to update your iOS to ensure the repair is carried out correctly.

By sending your mobile device to Chanel 5 Repair , you agree to release us from all claims, damages or losses with respect to the mobile device, any data stored therein or on any media used in conjunction with the mobile device (This could be in the form of personal details, SMS, photos, games, songs or other data). We accept no responsibility in relation to the security, protection, confidentiality or use of such data and it is the responsibility of the customer to ensure that such data is removed from the mobile device before sending the device to Chanel 5 Repair.

Cancellations:

If you wish to cancel your repair, you must do this before you send the device, and your order will be fully refundable. Once we have received the device and depending on the repairs that need to be carried out, we may not be able to cancel, however, if we can, an additional postage charge shall be deducted from your repair cost.

To cancel, please email customersupport@chanel5repair.com or phone 020 27412884 during working hours.

We reserve the right to make changes to this website and terms and conditions.

We operate a no fix, no fee policy.

Phone Rental Service:

If we don’t have the rental phone you have ordered in stock, we will automatically upgrade your order.

To obtain the full refund of your security deposit all data and accounts will need to be factory reset so we can use the phone for another customer until this is done, the hire period will continue.

Our phone rental service is charged on a weekly basis.

Weekend Service:

As office hours are restricted during the weekend our service will be slower than usual and we may take longer to respond to emails and messages.

Emailing & Messaging:

We aim to answer all emails and messages within 24 hours. This may be slightly longer if you email or message us during a Sunday or Bank Holiday.

This insurance cover is provided by Quick Mobile Fix and not by Royal Mail.

Diagnostic Service:

The diagnostic fee covers shipping costs only and will be deducted from any repair cost if you decide to go ahead with a repair.

The diagnostic is the process throughout the duration of the time your device is in our possession as this is an ongoing operation.

Blocked Devices:

At Chanel 5 Repair we will not repair any device that has been bricked, blocked or jail-broken. The device will be sent back and the customer will be refunded, however, if it was sent in for a diagnostic or liquid damage this will not be refunded.

If the device has no IMEI number then we will not repair the device. This is for security and warranty purposes, the device will be sent back and the customer will be refunded, if it was sent in for a diagnostic or liquid damage this will not be refunded.

Discounts:

Selected discount codes carry a minimum spend of Rs 1000 for it to become valid. Discount codes cannot be applied to additional repairs which may be required.

Returns:

We will attempt a re-repair on your mobile device twice after the initial repair. If after this, the mobile device is still faulty we will issue a refund (minus postage costs). We will need to see the mobile device and make sure its faulty prior to issuing a refund. This does not include diagnostic and water damage related repairs. This does not relate to refurbished mobile devices sold by Chanel 5 Repair.

Grey Screen Of Death:

If we have carried out a repair on your iPhone and a grey screen/bar appears on the device, we will not be held accountable. This is an issue with Apple and not due to the repair carried out by Chanel 5 Repair Fix and it will not be covered by our warranty.

iOS 10 Update:

We have seen a rise in LCD issues due to hard resets after updating to iOS 10, with the update, after a hard reset is done this causes the LCD to malfunction and display grid lines across the screen. This is an issue with Apple and not due to a repair or phones sold by Chanel 5 Repair and it will not be covered by our warranty.

Complaints:

If you wish to make a complaint, please email customersupport@chanel5repair.com or call 9049913595 during working hours.